At Prestige Cigars UK, we take pride in delivering premium cigars across the UK and worldwide with exceptional care and precision. Our goal is to ensure that every cigar you order arrives in perfect condition — fresh, protected, and ready to enjoy. From the moment you place your order to the time it reaches your doorstep, every stage of the process is handled with attention and professionalism.
UK Delivery
We offer reliable, fast delivery throughout the United Kingdom. Orders placed before 2:00 PM (UK time) are generally processed the same business day.
- Standard Delivery: 2–4 working days
- Express Delivery: 1–2 working days
- Free Shipping: Available for UK orders over £700
All domestic deliveries are sent using trusted courier partners. You’ll receive an email with tracking details once your order is dispatched, allowing you to follow its progress online. Each cigar is carefully packed with humidity control to preserve freshness and prevent damage during transport.
We understand that cigars are a delicate product that requires precise handling. Our packaging process ensures that every shipment maintains the proper humidity and temperature stability until it reaches you.
International Delivery
We proudly deliver to cigar enthusiasts worldwide — including Europe, North America, Asia, and other international destinations.
- Europe: 5–10 working days
- Worldwide: 7–14 working days (varies by location and customs)
- Free Worldwide Shipping: Available for orders over £800
Every international shipment is packaged discreetly and securely. Customs clearance is fully managed by our team to ensure a smooth, worry-free experience. We handle all necessary documentation and duties directly to minimize delays or unexpected fees for our customers.
While import regulations differ by country, our logistics team continuously monitors every order in transit to ensure safe and timely delivery.
Order Tracking
As soon as your order leaves our facility, you’ll receive an email confirmation with a tracking number. You can use it to monitor the delivery in real time. If tracking details aren’t received within 48 hours, please check your spam folder or contact our support team, who will be happy to assist.
Delayed or Lost Deliveries
We recognize that waiting for cigars can be stressful. In the rare event of a delay or lost package, our support team will investigate with the courier and provide timely updates. If your order cannot be located, we’ll either send a replacement or issue a full refund — whichever you prefer. Your satisfaction and trust are always our priority.
Returns Due to Incorrect Address
Before confirming your order, please double-check that your shipping address is complete and correct. If a package is returned to us due to an incorrect or incomplete address, we can resend it once updated details are confirmed. However, additional postage fees may apply.
Shipping Restrictions
Some countries restrict the import of tobacco products. While we ship globally, there may be regions where delivery is not possible due to local regulations. If you’re uncertain about shipping availability to your country, please contact us before placing your order for clarification.
Payment Methods
To make the checkout process convenient and secure, we accept a wide range of payment options, including:
- Debit and Credit Cards (Visa, MasterCard,Revolut)
- Cryptocurrency (Bitcoin, Ethereum, and other major coins)
- Alipay
All payments are encrypted and processed securely to ensure your privacy and financial safety. We never store payment information on our servers.
Contact Us
For any questions about shipping, customs, or payment, please reach out to our customer support team.
📧 Email: contact@prestigecigarsuk.com
We respond to most enquiries within 24 hours on business days and are always happy to assist with delivery estimates, order tracking, or payment verification.
Frequently Asked Questions
How long does UK delivery take?
Standard delivery takes between two to four working days, while express delivery usually arrives within one to two days.
Do you offer free shipping?
Yes. Free shipping applies to UK orders over £700 and worldwide orders over £800.
Do you handle customs for international orders?
Yes. We take care of all customs clearance and documentation to ensure a smooth delivery with no unexpected charges.
Can I track my order?
Yes. A tracking link is sent via email once your order is dispatched so you can monitor its progress at any time.
Do you ship cigars worldwide?
We deliver to most countries globally, though some regions restrict tobacco imports. Contact us if you’re unsure about your location.
Will my cigars stay fresh during delivery?
Absolutely. Every order is packed with humidity protection to maintain ideal cigar conditions until they reach your humidor.
What payment methods do you accept?
We accept debit and credit cards, cryptocurrency, and Alipay for fast, secure transactions.
What if my order is delayed or lost?
If your delivery is delayed or lost, contact us and we’ll track it for you. We can either send a replacement or issue a refund — whichever suits you best.